Terms of Use

Only the English version of the terms of use is legally binding. If translations are provided, this is purely for user convenience. In the event of discrepancy between a translation and the English master, the English master prevails.

Use of twotwo.one is subject to the terms of use outlined below.

Please read the terms of use carefully before using twotwo.one. By using twotwo.one you agree to these terms of use.

Who are we?

Kayandu Limited ( “twotwo.one”, "us", "we" or “our” as the context requires) is a global business providing instant online travel search services (including but not limited to flight, hotel and car rental price comparisons) and other travel related services to users throughout the world via our websites, apps and other platforms.

twotwo.one is not a travel agent and is not responsible for providing, or for setting or controlling the prices applicable to, any of the travel options or products (such as flights or hotels) which you may search for, find on and/or book via twotwo.one. Any Third-Party Travel Products are provided by independent travel agents, airlines, hotels, tour operators or other third parties and are subject to the terms and conditions imposed by those third parties.

twotwo.one is provided by Kayandu Limited, a private limited company incorporated and registered in England and Wales with company number 8560263. Our company details, including correspondence address and registered office, are available here.

These Terms

These terms and conditions ("Terms") govern your access to and use of twotwo.one and, together with our privacy policy, constitute a legal agreement between you and twotwo.one. By downloading, accessing or otherwise using twotwo.one, you are confirming that you have read, understood and agreed to these Terms and those of the privacy policy.

twotwo.one may modify this agreement from time to time and such modification shall be effective upon posting by us on the twotwo.one website. You agree to be bound to any changes to this agreement when you use the twotwo.one services after any such modification is posted. It is therefore important that you review this agreement regularly to ensure you are updated as to any changes.

Description of service

twotwo.one provides users with tools and resources for searching, planning and sharing travel services, including online collaboration tools and search services now available or hereafter developed, including without limitation any software incorporated into such tools and services (the "service").

twotwo.one is not a travel agent or merchant. After completing a search on twotwo.one, you can choose to be transferred to the third-party web- or mobile site of the vendor you have selected, where a booking may be completed. twotwo.one is not responsible for the terms of use or the privacy policy of the web- or mobile sites where you complete your booking. twotwo.one strongly recommends that you read the terms of use and privacy policy of the vendor’s web- or mobile sites. twotwo.one is not responsible for collecting or remitting taxes in connection with your purchases of products and services from these third party travel providers.

You understand and agree that the Service is provided "as-is" and that twotwo.one assumes no responsibility for the timeliness, deletion, service delivery problem, or failure to search, store any user information, user communications or personalisation settings.

twotwo.one is a complimentary service for your personal and non-commercial use.

You may not access twotwo.one using automated processes, even if this is for personal use.

Using twotwo.one Services

You may only use twotwo.one in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive license to download, access and use twotwo.one for your own personal, non-commercial purposes and for no other purpose. In particular, we grant such license to you subject to you agreeing that you shall not:

a) use twotwo.one for any purpose that is improper, unlawful, or to post, share or transmit any material that (i) is defamatory, offensive, obscene or otherwise objectionable; (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trademark or other intellectual property rights; (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or which in any way suggests that you are sponsored, affiliated or connected with twotwo.one;

b) use twotwo.one for any commercial purpose or in any manner which may cause damage to twotwo.one or bring twotwo.one into disrepute;

c) disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware contained in or available via twotwo.one, except as permitted by law;

d) copy, distribute, communicate to the public, sell, rent, lend or otherwise use twotwo.one, or seek to violate or circumvent any security measures employed to prevent or limit your access to or use of twotwo.one;

e) use or interfere with twotwo.one in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

f) introduce onto, or transmit via, twotwo.one any disruptive computer program code, virus, ‘denial of service’ or ‘spam’ attack, worm, Trojan horse, authorization key, license control utility or software lock;

g) remove, alter or replace any notices of authorship, trademarks, business names, logos or other designations of origin on twotwo.one or pass off or attempt to pass off twotwo.one as the product of anyone other than twotwo.one;

h) use any automated computer program or application to scan, copy, index, sort or otherwise exploit twotwo.one or any part thereof.

When you sign up for any feature of, or use twotwo.one that requires the use of a login account or password, you agree that you shall be responsible for keeping those passwords and login details confidential and secure. If you become aware, or suspect for any reason, that the security of your login details has been compromised, please let us know here as soon as you can.

twotwo.one is not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via twotwo.one. We do not knowingly collect personal information from children under 13, and if we learn that we have collected or received personal information from a child under 13, we will delete that information in accordance with our privacy policy.

To the extent that any element of twotwo.one is hosted on a third-party website (for example, Facebook or another social media website) and there are separate terms and conditions of use relating to that third-party website, you agree to fully comply with such terms and conditions.

Use of copyrighted materials/trademarks

Any materials on this website or app, including without limitation any documentation, content, text, data, graphics, images, interfaces or other materials or works of authorship, (the "Materials") are copyrighted materials owned by or licensed to twotwo.one. All rights are reserved. The Materials contain trademarks, service marks and trade names which are owned by twotwo.one and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names of third parties which are owned by their respective owners. Except as otherwise noted in the website or the apps, you are hereby authorised to view, download, cache, copy, and print the Materials, subject to the following conditions: (1) Any copy of the Materials or portion thereof must include the twotwo.one copyright notice. (2) twotwo.one reserves the right to revoke such authorisation at any time, and any such use by you shall be discontinued immediately upon notice from twotwo.one.

Hyperlinks to this website

You are granted a limited, nonexclusive right to create a "hypertext" link to the home page of this website or app provided that such link does not portray twotwo.one or any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use, frame, or utilise framing techniques to enclose any twotwo.one trademark, logo or trade name or other proprietary information including the images found at the website, the content of any text or the layout/design of any page or any form contained on a page without the express written consent of twotwo.one.

Content submitted for inclusion on or for distribution through twotwo.one

You acknowledge that you are responsible for the information, photographs, graphics, messages, content and other material that you upload, post, email or otherwise submit to the website or the app or make available using the service, and that you have full responsibility for each of your submissions, including its legality, reliability, appropriateness, originality, and copyright. twotwo.one does not claim ownership of content (including photos and graphics) you submit or make available for inclusion as part of our travel content. However, with respect to travel content you submit or make available for inclusion as part of twotwo.one’s travel content, you grant twotwo.one a world-wide, royalty free, and non-exclusive license to use, distribute, reproduce, modify, adapt, and publicly display such content for the purposes of providing and promoting the destination to which such content was submitted.

This license exists only for as long as you elect to continue to include such content on the service and will terminate at the time you remove or twotwo.one removes such content from the service. You agree to provide a world-wide, royalty free, non-exclusive, and irrevocable license to use, distribute, reproduce, modify, adapt, publicly display, and sublicense content (including photos and graphics) you submit or make available for inclusion in "publicly accessible" areas of the service. "Publicly accessible" areas of the service are those areas that are intended by twotwo.one to be available to the general public including travel content where the option to share travel content with the public has been selected. Publicly accessible areas do not include travel content that you have selected to keep as your favourite travel content.

twotwo.one does not control the content posted by third parties via the service and, as such, does not guarantee the accuracy, integrity or quality of such content. You understand that by using the service, you may be exposed to content that is offensive, indecent, or objectionable. Under no circumstances will twotwo.one be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the service.

General practices regarding use of twotwo.one

You acknowledge that twotwo.one may establish general practices and limits concerning use of the service, including without limitation the maximum number of itineraries that may be saved in your profile, the maximum size of members that can work on a specific itinerary and the maximum disk space that will be allotted on twotwo.one’s servers on your behalf. In addition, you agree not to take any action that might impose, in twotwo.one's discretion, a disproportionately large load on twotwo.one's servers or infrastructure.

Modification of service

twotwo.one reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently the service (or any part thereof) with or without notice. You agree that twotwo.one shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

Termination

You agree that twotwo.one may, at its sole discretion and without prior notice, immediately terminate your profile and access to the service. Cause for such termination shall include, but not be limited to, (a) breaches or violations of these terms of use or other twotwo.one agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the service (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) you have engaged in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the services. Termination of your profile includes (a) removal of access to all offerings within the service, including but not limited to your travel itineraries, (b) deletion of your password and all related information, files, and content associated with or inside your account (or any part thereof), and (c) barring further use of the service. Further, you agree that all terminations for cause shall be made in twotwo.one's discretion and that twotwo.one shall not be liable to you or any third-party for any termination of your profile or access to itineraries created using the service.

Liability disclaimer

Your use of the service is at your sole risk. The service is provided on an "as-is" and "as available" basis. twotwo.one expressly disclaims all warranties of any kind. twotwo.one makes no warranty that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the service will be corrected. The information, software, and services on the website or in the app may include inaccuracies or typographical errors. In particular, twotwo.one and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of hotel, airline, and other travel products displayed on this website or app (including, without limitation, photographs, list of hotel amenities, general product descriptions, much of which information is provided by the respective suppliers. Hotel ratings displayed on this website or in the app are intended as only general guidelines, and twotwo.one and its affiliates do not guarantee the accuracy of the ratings. twotwo.one and/or its suppliers may make improvements and/or changes on this website or in the app at any time.

twotwo.one makes no representations about the suitability of the information, product, and services contained on this website or in the app for any purpose, and the inclusion or offering for sale of any product or service on this website or in the app does not constitute an endorsement or recommendation of such products or services by twotwo.one. All such products and services are provided without warranty of any kind. twotwo.one, its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

twotwo.one suppliers, including without limitation airlines, hotels, travel agencies and tour operators, providing travel or other services for or through twotwo.one are not agents or employees of twotwo.one. twotwo.one makes no warranties or guarantees with regard to the services provided by third party suppliers. twotwo.one is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. twotwo.one has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond its direct control, and it has no responsibility for any additional expense, omission, delays, re-routing, or acts of any government or authority. In no event shall twotwo.one and its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or app or with the delay or inability to use this website or app, or for any information, software, products, and services obtained through this website or app, or otherwise arising out of the use of this website or app. Notwithstanding the foregoing, in no event will the total, cumulative liability of twotwo.one (or its agents or suppliers) for damages under this agreement exceed the amounts earned by twotwo.one for the product or service giving rise to such damages.

Price accuracy and warranty disclaimer

We provide twotwo.one on an "as-is" basis and expressly disclaim all warranties, conditions and guarantees of any kind, whether express or implied, including but not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, as well as any warranties implied by usage of trade, course of dealing or course of performance. To the extent permitted by law, we make no representations and do not warrant to you that twotwo.one Services and twotwo.one Platforms (a) are accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) are secure or are free from errors, faults, defects, viruses or malware.

Making travel reservations via twotwo.one

twotwo.one is not a travel agent and is not responsible for providing any travel options displayed via twotwo.one or for setting or controlling the prices we display. Any Third-Party Travel Products that you find and/or book via the twotwo.one are provided by independent travel agents, airlines, hotels, travel operators or other third parties (“Travel Providers”). twotwo.one facilitates your reservations with Travel Providers but is not responsible and has no liability to you as regards such reservations. The identity of the relevant Travel Provider and the terms and conditions applicable to your reservation with them (“Travel Provider Terms”) will be notified to you at the time of reservation and you should ensure that you read and fully understand them before completing your reservation. The Travel Provider Terms will set out what rights you have against the Travel Provider and will explain their liability to you in the event something goes wrong. You agree to comply in full with all applicable Travel Provider Terms. You acknowledge that breaching Travel Provider Terms could result in the cancellation of tickets or reservations, revocation of frequent flier miles and other benefits, and additional charges.

Indemnification

You agree to defend, indemnify and hold twotwo.one harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to legal and accounting fees, brought by (i) you or on your behalf in excess of the liability described above; or (ii) by third parties arising out of content you submit, post, transmit, or make available through the twotwo.one website or app, your use of the service, (iii) any third party arising out of your use of the service or the use of the service by any person using your profile and/or password, or (iv) by third parties arising out of your breach of these terms of use, or your violation of any law or the rights of a third party.

Your liability to us

Subject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or our group, and each of our officers, directors, employees and agents, arising out of, or in any way connected with, your use of twotwo.one or breach of these Terms.

No unlawful or prohibited use

As a condition of your use of this service, you warrant that you will not use the service for any purpose that is unlawful or prohibited by these terms, conditions, and notices. twotwo.one encourages you to use our Trip Sharing and Planning services as long as you follow the twotwo.one terms of use and twotwo.one's prohibition of spamming and inappropriate content.

In particular, it is prohibited to use twotwo.one's computer systems to transmit unsolicited material except for the legitimate purpose of sharing trip itineraries. Violations of our Terms of service and spam policy may result in legal action against you and the termination, without notice, of your twotwo.one profile and all information and itineraries associated with it twotwo.one does not waive any rights by the failure to enforce this policy in every instance in which it might apply.

You agree to not use the twotwo.one website or app to:

Upload, post, email, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;

Impersonate any person or entity, including, but not limited to, a twotwo.one official or travel supplier, or to falsely state or otherwise misrepresent your affiliation with a person or entity;

Upload, post, email, or otherwise make available any content that you do not have a right to make available;

Upload, post, email, or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", or any other form of solicitation;

Upload, post, email, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

Interfere with or disrupt the Service or servers or networks connected to the Service.

You acknowledge that twotwo.one may or may not screen content, but that twotwo.one has the right (but not the obligation) at its discretion to screen, refuse, or move any content that is available via the service. Without limiting the foregoing, twotwo.one and its designees shall have the right to remove any content that violates these terms of use or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. In this regard, you acknowledge that you may not rely on any content created by twotwo.one or submitted to twotwo.one.

Advertising and links to third-party sites

This website contains hyperlinks to web- or mobile sites operated by parties other than twotwo.one. Such hyperlinks are provided for your information and reference only. twotwo.one does not control such web- or mobile sites and is not responsible for their contents or your use of them. twotwo.one's inclusion of hyperlinks to such web- or mobile sites does not imply any endorsement of the material on such web- or mobile sites or any association with their operators. You further acknowledge and agree that twotwo.one shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available through any third party web- or mobile site.

Intellectual property

You agree not to copy, reverse engineer, or attempt to discover any source code, distribute or create derivative works based on the service, in whole or in part. You agree not to access the service by any means other than through the interface that is provided by twotwo.one for use in accessing the service. In addition, any software that is made available from this website or app, including, without limitation, all HTML code and web controls, are owned by or licensed to twotwo.one. Any reproduction or redistribution of this software is expressly prohibited.

twotwo.one's travel searching, planning and purchasing tools are to assist users in determining the availability of travel-related goods and services. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website or app in accordance with all terms of use herein. You agree to be financially responsible for all of your use of this website or app (as well as for use of your profile by others, including, without limitation, minors living with you). You also warrant that all information supplied by you or members of your household in using this website and app is true and accurate.

You understand all purchases on third party web- or mobile sites are made under the terms of use of the outlined on the suppliers web- or mobile site and that any violation of any supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels or car- or holiday rentals, in your forfeiting any monies paid for such reservation(s) or purchase. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this web- or mobile site.

Other people’s property

We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on twotwo.one, please send a written notification of such infringement to the address stated at the beginning of Terms to the attention of our ‘General Counsel’.

Travel destinations

Although most travel is completed without incident, travel to certain destinations may involve greater risk. By making travel available to particular destinations, twotwo.one does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations.

General provisions

You acknowledge that your unauthorized use of twotwo.one may result in irreparable damage and injury to twotwo.one and/or its affiliates or licensors for which money damages would be inadequate. Consequently, in the event of such unauthorized use, we and our affiliates and/or licensors (as applicable) shall have the right, in addition to any other legal remedies available, to seek an immediate injunction against you prohibiting any further use of twotwo.one.

The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms.

These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.

These Terms represent the entire agreement between us and you and they supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of twotwo.one.

We will act promptly to any indications that User Content that is in breach of these Terms. Where you know of or suspect any illegal activities, or know of or suspect that works belonging to you have been infringed, please write to us at the address provided below, to the attention of our ‘General Counsel’.

Any failure by us to enforce any of these Terms shall not be considered to be a waiver of them or the right to subsequently enforce any of these Terms.

A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.

Applicable Law

German law governs the terms of use of this agreement as well as any disputes that may arise from the agreement or using the twotwo.one website or app.

Any legal actions that may arise will be filed in Berlin, Germany, and the parties hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these terms of use.